How You Doin'?:
The staff at the Tsongas Center at UMass Lowell is dedicated to providing the very best customer service experience possible for every guest that attends an event at our venue. To ensure we maintain the highest possible standard, our venue has adopted Global Spectrum's company-wide customer philosophy of "How You Doin'?"


How You Doin'? Top Ten:

1. Customer First
2. Golden Rule
3. Listen
4. Think "Yes"
5. Be Professional
6. Positive Attitude
7. 24-Hour Rule
8. Everybody Sells
9. Enthusiasm
10. Do it Now!

"Our new approach begins with a simple question, 'How You Doin',' but it's more than that. It's going above and beyond and treating our customers the way they want to be treated. It's all about giving our customers the ultimate sports and entertainment experience. It's also a way of measuring how we are performing as a company," added Comcast-Spectacor Ventures President and Global Spectrum Chairman Peter Luukko.

"Every one of our customers are our Most Valuable Players in our business," added Luukko. "We will do whatever it takes to make our guests have the best possible experience each and every time they come to our facilities or come in contact with our employees."

This customer service philosophy encourages all employees to go the extra mile when helping all guests. Our job is to make your experience at the Tsongas Center at UMass Lowell the best it can be.

How You Doin'? Partners:

Tsongas Center at UMass Lowell
300 Martin Luther King Jr. Way
Lowell, MA 01852

Box Office Numbers
Ticket Purchase #:
(866) 722-8780

Tsongas Center at UMass Lowell Box Office #:
(978) 934-5738

General Information #:
(978) 934-5760

UMASS Lowell River Hawks General Info #:
(978) 934-2181


 Box Office Hours
Hours: Mon-Fri 9 am - 5 pm
Closed Sat/Sun
The box office is located in the main lobby of the Tsongas Center at UMass Lowell and will remain open approximately halfway through an event. We open at noon for event days and 2PM on Hockey days on weekends.

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