Alcoholic Beverages Policy
Massachusetts state law prohibits the sale of alcoholic beverages to persons under 21 years of age; therefore, guests will be required to show proper identification and proof of age when purchasing alcoholic beverages. Any patron in the building under the age of 21 and in the possession of alcohol, will be ejected from the event and taken to the security office where their parents will then be notified for proper advisement. When necessary, these patrons may be turned over to the Lowell Police. All persons who are consuming alcohol and appear to be under 21, and cannot provide proper identification, will be processed as above. All persons supplying underage drinkers will be ejected from the event and turned over to the Lowell Police.

 

Smoke and Tobacco Free
As of August 25th, 2014, all campus property will be designated smoke and tobacco free. To assist in the implementation of the new policy, signage will be posted throughout campus over the summer reading "Share Fresh Air. Welcome to our smoke and tobacco free campus." Also to support the campus during the transition, we have partnered with Lowell General Hospital to provide free, eight week smoking cessation programs for students, faculty and staff.


 
Center Entry
All patrons enter through the Main Lobby Entrance to access events at the Tsongas Center and must have a valid ticket to attend an event.

 


 
Pre Event Screening
Depending upon the nature of an event, or when considered necessary by Building Management, a visual or full search will be conducted by Center Security. All guests and/or show personnel may be subject to search prior to entering the building.

 

 


 
Visual Search
A visual search may consist of the following: the guest being asked to open any coat, bag or containers of any type. Security will visually scan all guests as they enter the facility for contraband noted below. The guest will be asked to dispose of the item(s) prior to entering the facility. Guests may be turned over to the Lowell Police if item(s) of an illegal nature are discovered.

  


 
Full Search
A Full Search consists of the following: the guest being asked to open any coats, bag or containers of any type and also being physically patted down or screened with a metal detector. If contraband is detected, the guest will be asked to dispose of the item(s) prior to entering the building. Guests may be turned over to the Lowell Police if item(s) of an illegal nature are discovered.

Purses, diaper bags, and other small personal bags are allowed, but will be inspected at all entrances. No storage or check-in area will be provided for items not permitted inside the arena. Items confiscated at the entrance will not be returned.

The following items are not permitted inside the center:
• No professional cameras
• No audio/video recording devices
• Any gifts or packages should be returned to the sender/patron
• We need to stress that bags (backpacks/sling backs, oversized bags, luggage, duffle bags) are prohibited/ Purse      deemed larger than 4x6” will not be permitted. 
• Large bags, backpacks, duffle bags or boxes
• Food or beverages
• Cans, bottles, coolers or other similar containers
• Video cameras or audio recorders (in most instances)
• Laser pens or laser products
• Noise making devices (horns, whistles, etc.)
• Projectiles (including beach balls and frisbees)
• Oversized signs (larger than 2' x 3')
• Stickers
• Balloons
• Cigarettes and lighters
• Heeleys, skateboards or skates
• Sticks or poles
• Spiked necklaces and belts or pins of any kind
• Illegal substances or alcohol
• Knives, guns, chains or clubs
• Weapons of any kind or any kind of item that could be construed as a weapon
• Any other item deemed unacceptable by Management

DISCLAIMER: Each show has certain standards and requirements that need to be met in order for the event to take place, therefore policies and requirements are subject to change based on the specific details of each event. These changes can take place at anytime leading up to an event and are subject to change without notice.


 
Re-Entry
As part of the public safety policy, exiting and re-entering the building with the same ticket is not permitted. Exceptions are only made in the case of medical situations and emergencies. In the event of a medical situation or emergency, please contact the closest Tsongas Center Security/Event Staff Member.

 


 
Accessible seating
The Tsongas Center is wheelchair accessible. A wheelchair accessible ramp is located outside the facility (to the left as you face the Tsongas Center) which leads to the main lobby. A passenger elevator is located in the main lobby for floor and concourse access. For those patrons who would like to be dropped off in front of the building, they are welcome to do so, and can enter the building through the East Entrance. The passenger elevator is accessible from the East Entrance as well as the Main Lobby.

For patrons looking to purchase accessible seating, you may order online via TsongasCenter.com ticketing, visit the Tsongas Center Box Office, or  call our ticketing call center at (866) 722-8780


For further information on building policies please click here to download a complete document of building policies. If you have an event specific question or question about any of our venue policies please contact the Tsongas Center Box Office at (978) 934-5738.




Tsongas Center at UMass Lowell
300 Martin Luther King Jr. Way
Lowell, MA 01852

Box Office Numbers
Ticket Purchase #:
(866) 722-8780

Tsongas Center at UMass Lowell Box Office #:
(978) 934-5738

General Information #:
(978) 934-5760

UMASS Lowell River Hawks General Info #:
(978) 934-2181

 

 Box Office Hours
Hours: Mon-Fri 10 am - 5 pm
Closed Sat/Sun
The box office is located in the main lobby of the Tsongas Center at UMass Lowell and will remain open approximately halfway through an event. We open at noon for event days and 2PM on Hockey days on weekends.








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